Q789 Privacy Policy — Our Commitment to Protecting Your Data

1 What Data We Collect

When you create an account or use our services on q789, we collect certain information. This data is necessary to deliver the best possible service and to ensure platform security. The types of information we collect are listed below:

• Identity Information: Your full name, date of birth, nationality, and national ID number.
• Contact Information: Email address, mobile number, and current address.
• Financial Information: Mobile banking account number (Mobile Banking, Nagad, Rocket) and transaction history.
• KYC Documents: Copy of National ID, passport, or driving license.
• Device Information: IP address, browser type, operating system, and device identifier.
• Usage Information: Login time, gaming history, betting patterns, and preferred game data.
• Location Information: Your approximate location (based on IP address only, not precise GPS data).

2 How Information Is Used

Data we collect is used only for specific purposes. At q789, your information is used for the following:

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To personalize your gaming experience and show you relevant offers.
• To prevent fraud, money laundering, and other illegal activities.
• To meet legal obligations and fulfill regulatory authority requirements.
• To provide customer service and support.
• To improve the platform and develop new features.
• To send promotional offers and bonus information (based on your consent).

We never sell your data to marketing companies or data brokers. This is a core principle of q789 that will not change under any circumstances.

3 Who Information Is Shared With

Q789 may share certain information with third parties only under limited circumstances and strict conditions. Your data is never shared except in the following cases:

All third parties are required to comply with q789's privacy standards and may not share the data they receive with anyone else.

4 Cookie Policy

Q789 uses cookies and similar technologies on its website. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: Required to maintain login sessions and ensure platform security. Disabling these will prevent the platform from functioning properly.
• Functional Cookies: To remember language preferences, theme settings, and other personal preferences.
• Analytics Cookies: To understand how users interact with the platform — without collecting any personal information.
• Marketing Cookies: To show relevant advertisements. You can turn this off at any time.

5 How Long Information Is Retained

Q789 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active Account Information: Retained for as long as the account is active and for up to 5 years after closure (as required by law).
• Financial Transaction Records: Up to 7 years — in compliance with anti-money laundering laws.
• KYC Documents: Up to 5 years after account closure.
• Cookies & Session Data: Typically deleted within 30 days to 1 year.
• Support Conversations: Retained for up to 2 years.

After the specified period, data is securely deleted or anonymized so you can no longer be identified.

6 Your Rights

Under the q789 Privacy Policy, you hold a number of important rights that we fully respect:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to your information being used for marketing purposes.

7 Minor Protection

Q789 does not provide services to anyone under 18 and does not knowingly collect their data. Protecting minors is a top priority under our Privacy Policy.

• Age verification is mandatory at the time of registration.
• If any minor's information is collected inadvertently, it will be deleted immediately.
• If parents have any concerns, they are welcome to contact us — we will act promptly.

8 Security Measures

To keep your data secure, q789 uses a multi-layered security approach:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional security layer to access your account.
• Firewall & IDS: To prevent unauthorized access and attacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Backup: Encrypted backups are stored in a secure location.

However, no internet transmission can be guaranteed 100% secure. We encourage you to stay vigilant — use a strong password and never share it with anyone.

9 Policy Changes

Q789 reserves the right to update this Privacy Policy as needed. When changes are made:

• You will be notified of significant changes via your registered email or SMS.
• The "Last Updated" date at the top of this page will be changed.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

10 Contact Us

For any questions, complaints, or requests regarding the Privacy Policy, please contact our Data Protection Team:

• Email: [email protected]
• Response Time: Within 30 business days
• Live Support: Available 24/7

We take every request seriously and do our best to resolve it as quickly as possible.